UM

Uriel M.

Starbucks

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UM

Uriel M.

Manager - Engineering Service & Call Center Technology (AWS Connect & ServiceNow)

Uriel M. has extensive experience in Quality Assurance and Engineering leadership across various industries, including retail and healthcare. Notable roles include E-Commerce QA Manager at Costco Wholesale, where a software testing strategy increased deployment throughput by 40%, and multiple managerial positions at Starbucks focused on Engineering for Marketing Technology and Service & Call Center Technology, resulting in significant cost savings through fraud prevention. Uriel M. also built and led QA departments at Market Leader Inc. and provided strategic guidance at Premera Blue Cross, overseeing large teams and enhancing automation practices. Educational credentials include degrees from Bellevue College and the University of Phoenix, along with certification in Business Intelligence from Cascadia College.

Location

Seattle, United States

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