Daniel Dagenais has extensive experience in technical support and content creation, currently serving as the Lead in Content Creation at StarTech.com since January 2016. In this role, Daniel facilitates stakeholder meetings, develops product information for channel partners, and manages the content approval process. Previous positions at StarTech.com include Supervisor of the Technical Advisory Team, where performance management for over 30 team members was a main focus, and Technical Lead, providing escalation support and technical solutions. Daniel's career began with various technical support roles at StarTech.com and Buckland Customs Brokers, demonstrating a solid foundation in customer service and technical problem-solving skills. Daniel holds an Advanced Diploma in Computer Systems Technology from Fanshawe College, obtained between 2012 and 2015.
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