Ian McColl is an experienced professional in product quality analysis and IT support, currently serving as a Product Quality Analyst at StarTech.com since January 2014. Responsibilities include facilitating process improvement initiatives and maintaining ISO 9001:2015 certification documentation. Prior roles at StarTech.com also involved content creation, quality assurance, and technical advising. Ian has a background as an IT Support Consultant, providing on-site technical services to small and medium-sized businesses. Previous experience includes significant positions at Research In Motion, where a quality assurance program for support representatives was developed, and engagements as an IT Process Analyst and Technical Support Representative. Ian's early career at Stream Global Services included troubleshooting for an internet service provider. Ian's educational background includes studies at Western University and Trios College.
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