Malcolm Donaldson is a seasoned professional with extensive experience in technical communication and support. Currently serving as a Technical Content Specialist and Technical Copywriter at StarTech.com since July 2014, Malcolm manages customer communication and collaborates with product and sales teams on escalated cases, in addition to providing internal support to the Technical Advisory team. Prior roles include Technical Advisor at StarTech.com, where troubleshooting of technical concerns was key, and Executive Assistant at North Park, which involved designing industrial access point systems and providing technical support in a Windows server environment. Earlier experience as IT Manager at Pioneers Canada involved the deployment and maintenance of workstations and office network management. Malcolm holds a Bachelor of Arts in Intercultural/Multicultural and Diversity Studies and a Certificate in IT Fundamentals.
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