Grace Roska is an experienced professional in training and operations, currently serving as a Universal Trainer and Operations Team Lead at STARTEK since 2012. Previously, Grace held trainer positions at Teleperformance and Convergys Services Phils Corp from 2004 to 2009, where responsibilities included conducting gap and training needs analysis, as well as implementing process improvements for training programs. Grace holds a Bachelor of Arts in Communication and Media Studies, alongside a Bachelor of Arts in Communication Arts focusing on Advertising and Broadcast Media, both obtained from the University of Santo Tomas between 2000 and 2004.
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