Jesica R.

Jesica R. has significant experience in operations and quality assurance within customer service and sales environments. From June 2015 to September 2021, Jesica served as an Assistant Operations Manager at WNS Global Services SA, overseeing an inbound sales team and managing service levels and daily sales activities. Prior to this role, Jesica worked at Ignition Group in various capacities, including Quality Assurance Specialist and Analyst, where responsibilities included assessing sales agents' performance and ensuring compliance with quality standards. Earlier positions include Team Leader at Startek, managing a consumer sales back office team, and Sales Consultant at both Club Leisure Group and Ignition Group, where responsibilities focused on selling services and managing teams. Jesica completed internal development training at Protea Secondary and graduated in 2003.