Mauro Gallardo

Mauro Gallardo is the Vertical Director at Startek, where they focus on planning contact centers and personalized services. Previously, they served as a Gerente de Cuentas at Aegis - Startek and held the position of Gerente de Control de Operaciones at Aegis Global. Mauro's extensive background in operational planning includes experience as a Supervisor de Planificación Operativa at Claro. They hold multiple qualifications, including an Especialista en Workforce Management and a CCNA degree in Networks from Cisco, alongside an Analista de sistemas degree from Universidad Tecnológica Nacional.