Souvik Karfa is currently a Management Engineer at Startek since 2024, focusing on managing technical support operations and implementing process improvements to enhance customer satisfaction. Prior to this role, Souvik served as a Technical Support Specialist at Tech Mahindra from 2022 to 2024, where responsibilities included troubleshooting and resolving complex technical issues for enterprise-level applications. Education includes a Bachelor of Computer Science from Biju Patnaik University of Technology, completed between 2018 and 2022, along with a High School Diploma from Parul & James and a Bachelor of Technology in Computer Science and Engineering from Satyasai Engineering College, attended from 2017 to 2021.
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