Thomas Joseph

Thomas Joseph is an experienced customer service professional with a strong background in team leadership. Currently serving as a Customer Service Team Lead at Startek since April 2021, Thomas demonstrates expertise in managing agent productivity, providing feedback, and ensuring high-quality customer service performance. Prior experience includes a role as Team Leader for Customer Service at BankBazaar.com, where responsibilities encompassed overseeing credit card sales teams and addressing customer queries. Previous positions also include Team Leader Operations at Allsec Technologies Limited, where Thomas led a customer survey team for Samsung, as well as roles in outbound sales and operations. Thomas holds an MBA in HR Management from the University of Madras and a BA in English Literature from Kongunadu Arts and Science College.