Bratcher Don has extensive experience in leadership and operational management across multiple industries. Starting as a Team Leader at Sprint PCS from September 1999 to December 2005, Bratcher managed daily activities, training, and coaching for phone service agents. Subsequently, Bratcher held roles at The Hartford as an Enterprise Operations Manager from December 2005 to December 2017, overseeing remote AARP insurance service representatives and employing behavior-based coaching strategies. Afterward, an Operations Manager role at Caliber Home Loans, Inc. from December 2017 to March 2022 involved leading customer service and collection agents while developing actionable strategies for call management. In 2022, Bratcher served as a Member Engagement Manager at Signify Health, leading a team to facilitate health evaluations for Medicare and Medicaid members. Currently, Bratcher is engaged in a Claims – Proximity Dual Role at State Farm since January 2023, handling field and virtual claim inspections and negotiations.
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