Caroline O'Connell has over 35 years of experience with State Farm Insurance, currently serving as a Manager since January 2007, overseeing the Customer Care Center and focusing on employee development and coaching. Prior roles include Agency Field Executive, where selection as a high-potential leader occurred, and Agency Field Consultant, managing 35 agents and their teams. Caroline achieved outstanding results as a State Farm Agent, ranking #1 in the office during the first year, and contributed significantly to training initiatives as an Agency Field Specialist. Caroline's educational background includes a Bachelor of Science in Business Management from Eastern Illinois University.
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