Lisa Shaffer is a seasoned Technology Analyst specializing in Omnichannel Strategy at State Farm, where active involvement since December 1999 has included improving customer and agent experiences and supporting product delivery teams. Previous roles at State Farm encompassed various IT functions, including Product Ownership and accessibility advocacy, alongside certification as a ScrumMaster. Additionally, Lisa serves as Vice President of the Board of Directors for Operation Thrive, an organization dedicated to empowering veterans and enhancing their health and well-being. A veteran of the United States Marine Corps, Lisa brings a wealth of experience and leadership to both technology and community service initiatives. Education commenced at Chandler/Gilbert Community College in 2017 and continues to the present.
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