Robert Scott

Robert Scott is an accomplished insurance professional with extensive experience at State Farm, where since January 2006, Robert has served as Assistant Vice President overseeing the operations of a virtual call center with 1,800 employees, focusing on customer interactions that enhance Property & Casualty growth, particularly in Auto insurance. Prior roles include Director of Sales call center operations and Operations Manager in the Mid-Atlantic Zone, emphasizing customer retention and quality production. Additionally, Robert served as a Board Member for the Virginia Fire Services Board from 2008 to 2012, appointed by the Governor to represent the insurance industry. Robert's career at State Farm began in 1988, progressing through various claims-related positions, culminating in a Claims Section Manager role. Robert holds a Bachelor of Business Administration from Middle Tennessee State University and advanced designations as a Chartered Property & Casualty Underwriter (CPCU) and Chartered Life Underwriter (CLU).