Tom Haas has extensive experience in the insurance industry, currently serving as the Manager of the Integrated Solutions Department within the Customer Care Network at State Farm Insurance since 1984. In this role, Tom oversees business management for the deployment of Omni-Channel and Big Data solutions, while leading a team of Business Analysts and sponsoring IT projects focused on enhancing customer interactions. Previously, Tom held several positions within State Farm, including Enterprise Services Manager, where responsibilities included leading a project to transition contact centers to a Unified Communications platform, and Support Center Supervisor, overseeing Help Desk operations. Tom began the career at State Farm as a Regional Office Data Processing Supervisor and has evolved through various technical and supervisory positions. Prior experience includes serving as Store Manager at Sherwin-Williams Paints from 1978 to 1984. Tom earned a Bachelor's degree in Organizational Behavior from Concordia University-St. Paul.
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