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Rob Langston

Head of Customer Growth and Retention at Statflo

Rob Langston has a diverse work experience spanning over a decade. Rob began their career at NeoCell Wireless in 2010, where they served as a Senior Account Manager for six years. In December 2016, they were promoted to Sales Manager before leaving the company in July 2017.

Rob then joined Statflo in July 2017 as a Customer Success Coach, where they worked for two years before being promoted to Strategic Account Manager in June 2019. In this role, they developed and managed relationships with clients, utilizing customer outreach campaigns and personalized message templates to enhance communication, drive customer engagement, and increase sales. Rob excelled in this position, and in January 2021, they were again promoted to Director, Strategic Accounts.

Currently, Rob holds the position of Head of Customer Growth and Retention at Statflo, assuming this role in June 2022. As the head of this department, they are responsible for overseeing strategies and initiatives that aim to grow and retain customer relationships.

Throughout their work experience, Rob has demonstrated strong customer engagement skills, with Statflo users achieving a 98% read rate and a 42% response rate in text conversations. Their ability to build and maintain successful relationships with clients has undoubtedly contributed to their career progression and successes.

Rob Langston attended Sutton District High School but there is no available information regarding the specific years of enrollment, degree obtained, or field of study pursued during their time at the institution. In addition to their high school education, they obtained a certification in Edge International Sales Training from Edge International in April 2010.

Links

Timeline

  • Head of Customer Growth and Retention

    June, 2022 - present

  • Director, Strategic Accounts

    January, 2021

  • Strategic Account Manager

    June, 2019

  • Customer Success Coach

    July, 2017