Wing Lau

Wing Lau serves as a Training Specialist at Status Solutions since October 2018, overseeing internal, customer, and vendor training for flagship solutions SARA and eMessenger. Responsibilities include documentation creation and maintenance, training video production, and the development of online learning courses with tiered testing. Additionally, Wing Lau functions as a Technical Support Specialist at Status Solutions LLC since January 2017, where duties encompass process documentation, troubleshooting software, and supervising the Network Operations Center. Prior experience includes working as an Application Developer at Palermo Solutions LLC from June 2014 to 2017, focusing on developing and maintaining call routing strategies and documentation for clients.