Diane Smith is an experienced Customer Service Manager at Stauer since April 2021, focusing on enhancing customer experience. Prior to this role, Diane served as Project Manager and Manager of NORAM Quality and Customer Experience at Carlson Wagonlit Travel from January 2003 to January 2022, where responsibilities included people management of teams up to 27 individuals in both virtual and office environments, as well as overseeing Leisure North America training. Diane holds a Bachelor of Applied Science in Business Administration and Management from National American University-Bloomington.
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