Laura Swartz is an experienced design professional currently serving as Design Director at Steampunk, Inc. since January 2021, where leadership emphasizes human-centered design for federal agencies like USDA and FEMA, focusing on service design and user research to enhance customer experiences. Previously, Laura held various roles at LookThink, including Service Design Lead and Service Designer, advocating for user and business needs while conducting extensive user research. Additional experience includes volunteer work at MindRight, program support at Green Business Certification, and roles at Greenberg Quinlan Rosner, where Laura provided strategic research analysis for notable clients. Laura holds a B.A. in Government from Skidmore College and a High School Diploma from Bethesda-Chevy Chase High School.
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