Eric Edra is an IT Helpdesk Technician-Multilanguage at Stefanini Group since February 2024, providing professional end-user support and resolving technical issues. Prior experience includes roles as a Data Management Analyst and Team Lead Manager at IQVIA, and a Bilingual Spanish/English Call Center Supervisor at Asurion, where leadership involved coaching a team to meet performance metrics. Early career positions included customer service roles at kgb, McDonald's Philippines, The Wendy's Company, and Delifrance. Eric holds a Bachelor of Arts in Psychology from the University of the City of Muntinlupa and completed short language courses in Spanish.
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