Fernanda Miranda is an accomplished operational manager specializing in IT services, with over 10 years of experience across various companies. They have a Bachelor's degree in Computer Science and have developed expertise in service level agreements (SLAs), financial management of contracts, and team leadership. Currently, Fernanda applies ITIL methodologies to enhance operational processes and is skilled in data analysis, utilizing tools such as Zoho and Power BI to identify improvement opportunities. Their previous roles include technical support and data analysis, demonstrating a comprehensive understanding of IT support and operations.
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