Josh Stevanus is a Senior IVR Engineer at Stellantis, where they have over 15 years of experience in information technology. They design, code, test, and support nine critical IVR call-in systems, managing server and hardware replacements and collaborating with teams to enhance software solutions. Currently, Josh is migrating their platform to the cloud using Amazon Connect infrastructure while focusing on improving customer satisfaction and operational efficiency. Earlier roles included positions at the State of Michigan and Dart Container, and they hold a Bachelor of Science degree in Computer Information Systems from Saginaw Valley State University.
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