Mathilde Failly has over a decade of experience in customer service and logistics, currently serving as a Customer Service Manager at STEMCELL Technologies since September 2020. Prior to this role, Mathilde held multiple senior management positions at Bulgari from November 2010 to September 2020, including Senior Manager for International Customs & Shipping, Senior Manager for Customer Services and Logistics, and Manager for Customer Services and Logistics. Mathilde has extensive expertise in B2B and B2C customer service across various product categories, including jewels, watches, accessories, and perfumes, with a strong focus on outbound logistics.
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