Michael Joy is an experienced Online Information and Usability Specialist at STEMCELL Technologies, where responsibilities include planning user research, conducting competitor analysis, creating user stories, and performing usability testing. Prior to this role, Michael served as Customer Support Team Lead at Clio, managing a team of support agents, and as Support Services Manager at Catapult, where processes for client support were established. Michael's career includes significant positions at Advisor Websites, Enhance.ie, Hudson's Bay Company, and Hamilton Sundstrand, demonstrating a strong background in customer support, team management, and web development. Michael holds a Techdegree in UX Design from Treehouse and a Web Development Certificate from BrainStation, alongside a B.Sc. in Multimedia Programming with Design from Limerick Institute of Technology.
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