Monica Gonzalez

Monica Gonzalez is a client-focused executive professional currently serving as the Customer Service Manager, Quality Manager, and Compliance Officer at Sten. They have a strong background in customer satisfaction, having previously held key roles in customer operations and service management at Agfa Graphics, where they led teams and developed customer service processes. Monica also worked at CaixaBank in customer care and at Fundación la Caixa, managing cultural events and optimizing resources. They hold a Master’s degree in Compliance Management from ESADE and have pursued further education in compliance and quality auditing.