Jonathan Millan

Jonathan Millan is an experienced professional in customer service and fraud analysis, currently serving as a Fraud Analyst at Step since October 2020, with previous roles in Trust & Safety, as well as senior positions in customer escalations and experience. Prior experience includes a position as a Partner Specialist in Customer Success at Synapse, where Jonathan focused on building end-user relationships and optimizing feedback mechanisms. Jonathan also served as a Payment Solutions Specialist at LendingClub, providing exceptional service in a fast-paced contact center, and held various banking roles at Wells Fargo, where responsibilities included customer service and sales. Early career experience includes a Sr. Sales Associate role at Sherwin-Williams, where Jonathan also acted as a lead shift manager. Jonathan completed education at Napa Valley College from 2018 to 2020.