Freeman Smith currently serves as an Order Management and VMI Supply Chain Representative at Stepan Company, a position held since March 2021. Previously, Freeman held the role of Senior Customer Service Representative at The Dow Chemical Company from January 2007 to April 2018, focusing on account management within logistics and supply chain. In this capacity, Freeman managed direct account services for over 30 customers and 70 sites, ensuring high order entry accuracy and handling significant logistics operations. Freeman has also played a crucial role in customer project management, mentoring incoming customer service representatives, and collaborating closely with sales teams to drive account management and sales strategies. Freeman holds a Bachelor of Science degree in English with a concentration in Creative Writing and a minor in Advertising from Central Michigan University.
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