Luca Stillo has over 15 years of experience in IT support and management. Currently serving as Supervisor of Support Services at Stericycle since April 2017, Luca leads a team of 14 service desk analysts, focusing on coaching and performance management. Prior to this role, Luca held positions at Shred-it as an Information Security Analyst, where responsibilities included troubleshooting user authorization issues and conducting unit testing of PFCG roles in SAP. Additionally, Luca worked as a Support Analyst at Shred-it, contributing to the implementation of the HelpSTAR ticketing system and creating knowledge base documentation. Earlier in the career, Luca provided technical support to over 1,000 end-users at Sunwing Travel Group and began as a Computer Repair Technician at Renewed Computer Technology.
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