Steward Bank was launched in July 2013 following Econet Wireless Zimbabwe’s acquisition of TN Bank, a subsidiary of TN Holdings Limited (now known as Lifestyle Holdings). Following our launch, the Bank has since positioned itself as a mass-bank in Zimbabwe, focused on providing banking solutions through the use of technology. Steward Bank is the first bank in the country to have convergence with telecommunications and together with its technology focus we are set to change the way Zimbabweans view banking.

Our strategic goal is to become the bank of the future, whilst visibly maintaining a viable bank in the present. Our objective in the next few months is to deliver simplified mass retail banking products to every Zimbabwean. 

The world is shifting its focus from traditional forms of banking with mobile banking now becoming the new frontier for product innovation and channel delivery. The mobile phone is the most accessible technology available to the world. Through Mobile Banking, Steward Bank will extend banking services to Zimbabweans previously unable to open bank accounts or participate in the formal economy. As a bank, we will seek to support the financial inclusion agenda and target Zimbabweans anywhere, particularly within the informal sector and the most remote parts in the rural areas and improve the banking and payment ecosystem.

Our aim is not to create just another bank, it is to create a new banking habit and behavior!

Banking

Steward Bank

Steward Bank's headquarters in Harare, Zimbabwe

Courage S. Mashavave

Cleopas Kadzimu

Garikai Ntuli

The Customer Experience and Support team at Steward Bank is dedicated to enhancing the overall customer journey by delivering exceptional service and support tailored to the needs of Zimbabweans. They focus on gathering insights through the Voice of Customer, managing merchant relations, and ensuring seamless service delivery, all while fostering relationships that promote financial inclusion. This team plays a vital role in shaping products and services that resonate with customers, ultimately contributing to Steward Bank’s vision of revolutionizing banking in Zimbabwe through technology.

Customer Experience and Support

The Finance and Accounting team at Steward Bank plays a crucial role in managing the bank's financial health and reporting. This team is responsible for budgeting, forecasting, and financial analysis to ensure that the bank operates efficiently and can achieve its strategic goals. By maintaining accurate financial records, conducting audits, and ensuring compliance with regulatory standards, they support the bank's mission to enhance financial inclusion and innovation in banking services across Zimbabwe.

Finance and Accounting

The Information Technology team at Steward Bank is responsible for driving the bank's technological innovation and operational efficiency. They develop and maintain robust digital banking solutions, ensuring seamless integration of mobile banking services for enhanced customer accessibility. This team focuses on data architecture, software development, and IT operations to support the bank's mission of financial inclusion, all while strategizing to create a new banking culture in Zimbabwe.

Information Technology

The Digital Banking and Payments team at Steward Bank is dedicated to developing and managing innovative banking solutions that leverage technology to enhance customer experience and financial inclusion. This team focuses on creating user-friendly digital and mobile banking products, streamlining payment systems, and expanding access to financial services for underserved populations throughout Zimbabwe, including those in remote and informal sectors. Their goal is to cultivate a new banking culture that integrates seamlessly into the daily lives of Zimbabweans.

Digital Banking and Payments

The Operations and Administration team at Steward Bank is responsible for streamlining and optimizing the bank's internal processes to ensure efficient service delivery. This team manages account openings, reconciles financial data, oversees branch operations, and enhances the overall customer experience through effective back-office support. By leveraging technology, they strive to simplify banking procedures and contribute to the bank’s mission of fostering financial inclusion across Zimbabwe.

Operations and Administration

The Marketing and Product Development team at Steward Bank is responsible for designing, creating, and promoting innovative banking solutions that cater to the needs of all Zimbabweans, particularly those in the informal sector and rural areas. This team leverages market insights and digital transformation strategies to develop simplified, accessible products and services, while driving awareness and adoption through effective marketing campaigns. Their goal is to reshape banking habits and enhance financial inclusion using technology-driven approaches.

Steward Bank

Org chart

Teams

Customer Experience and Support

Finance and Accounting

Information Technology

Digital Banking and Payments

Operations and Administration

Marketing and Product Development

Offices

Steward Bank

Org chart

Teams

Customer Experience and Support

Finance and Accounting

Information Technology

Digital Banking and Payments

Operations and Administration

Marketing and Product Development

Offices

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