Leader des outils pour les jardins, espaces verts et forêts, STIHL innove depuis plus de 90 ans pour vous offrir des appareils toujours plus performants et faciles d’utilisation : tronçonneuses, débroussailleuses, taille-haies, tondeuses, souffleurs, robots de tonte… 
Le label « Made by STIHL » est synonyme de qualité pour les appareils à moteurs thermiques, électriques et à batterie destinés aux professionnels et particuliers.

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STIHL France

STIHL France's headquarters in Torcy, France

Michael Traub

Jérome Forstendicher

Elodie Ribeiro

Ludovic Tran

The Sales and Commercial Operations team at STIHL France is responsible for driving sales growth and enhancing customer relationships across various markets. This team strategizes and implements commercial initiatives, oversees regional account management, and supports e-commerce efforts to ensure a strong market presence. By leveraging geomarketing insights and collaborating closely with sales directors, they align product offerings with customer needs, reinforcing STIHL's commitment to quality and innovation in garden and forest tools.

Sales and Commercial Operations

The Marketing and Communication team at STIHL France is responsible for developing and implementing strategies to enhance brand visibility and customer engagement. This includes managing product marketing, creating and coordinating digital content, organizing events, and ensuring a cohesive brand experience across all customer touchpoints. The team leverages its diverse expertise to convey the quality and innovation synonymous with the STIHL name, while promoting products tailored for both professionals and consumers.

Marketing and Communication

The Customer Support and Service team at STIHL France is dedicated to ensuring exceptional customer satisfaction through comprehensive technical assistance and responsive service solutions. They manage customer inquiries, provide troubleshooting support, oversee maintenance services, and enhance operational efficiency to ensure that users of STIHL's innovative garden and forestry tools receive timely help and expert guidance. Their commitment to quality service reinforces the brand's reputation for reliability and performance.

Customer Support and Service

The Logistics and Operations team at STIHL France is responsible for overseeing the efficient flow of products from manufacturing to consumers. This includes planning and coordinating supply chain activities, optimizing transportation logistics, and ensuring timely procurement of materials. By focusing on performance and operational excellence, the team strives to enhance service quality and support STIHL's commitment to delivering high-quality garden and forestry tools.

Logistics and Operations

The Customer Relations and Support team at STIHL France is dedicated to enhancing customer satisfaction through effective communication and assistance. This team addresses consumer inquiries, provides training and technical support, coordinates external events to showcase STIHL products, and ensures that customers receive expert guidance on using their tools safely and efficiently. Their commitment to quality service reinforces the STIHL brand's reputation for excellence.

Customer Relations and Support

The Finance and Accounting team at STIHL France is responsible for managing the company's financial health through meticulous accounting practices, overseeing supplier payments, and ensuring accurate financial reporting. They also handle treasury functions and credit management, optimizing cash flow and mitigating financial risks to support STIHL's commitment to quality and innovation in its products.

STIHL France

Org chart

Teams

Sales and Commercial Operations

Marketing and Communication

Customer Support and Service

Logistics and Operations

Customer Relations and Support

Finance and Accounting

Offices

STIHL France

Org chart

Teams

Sales and Commercial Operations

Marketing and Communication

Customer Support and Service

Logistics and Operations

Customer Relations and Support

Finance and Accounting

Offices

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