Raphael Santos

Raphael Santos is an experienced professional in the tourism and hospitality industry, currently serving as Team Captain in Authentication & Quality Assurance at StockX since July 2020. Responsibilities include organizing team workflows, mentoring new employees, and fostering positive communication. Prior to this role, Raphael held various positions, including Sneaker Authenticator, Royal Service Operator at Fairmont Royal York, and Business Owner at The BlackBox Brasil. With a solid background in customer service and team management across multiple hotels, Raphael developed skills in training, inventory management, and effective communication. Education includes Bachelor's degrees in Tourism and Hospitality from Universidade Paulista and Lambton College.