Caroline Prando is a seasoned professional with a background in customer experience and team leadership, holding a degree in Public Relations from Universidade Anhembi Morumbi. They have extensive experience in operations management and have effectively managed teams and projects at Creditas, contributing significantly to customer journey optimization and operational excellence. Currently, they serve as a Commercial Leader at Stone, focusing on client retention and performance metrics. Throughout their career, they have demonstrated a strong ability to train teams, analyze key performance indicators, and collaborate with multiple departments to drive improvement.
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