Danilo Alfeu is a multidisciplinary professional currently working as a Conversational Designer at Stone, where they create conversational flows for virtual assistants in a banking environment. They previously held the position of Relationship Analyst at Ton, focusing on high-quality digital customer service. With a background in Information Technology and a specialization in Java systems development, Danilo combines technical expertise with a user-centered approach. Their career experience includes roles in sales, telecommunications, and customer support, highlighting a strong ability to empathize with users and deliver accessible, efficient solutions.
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