Fernanda Soares is an experienced professional specializing in customer experience and safety, currently serving as a Team Leader at Stone since October 2020. With previous roles including Customer Relationship Management Team Lead and various levels of Safety Analyst, Fernanda has a proven track record in banking and chargeback safety management. Prior experience encompasses roles in journalism, including as an entertainment reporter at Jornal O Dia and a freelance journalist, which involved research, writing, and editing. An educational background includes a Master of Business Administration in Marketing from USP/Esalq and a Bachelor's degree in Journalism from Faculdade FACHA, alongside advanced English language training.
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