JR

Julia Ribeiro

Líder De Operação| Relacionamento Com Cliente | Nivel 1 at Stone

Julia Ribeiro has a strong background in customer service and team leadership. Julia has experience in leading teams, managing people, analyzing KPIs, acquiring and analyzing data, optimizing processes, and recruiting. Julia has worked at Stone as a Líder de Operação and Líder de Equipe, and at Internáutica Call Center as an Operador de Telemarketing. Julia also has experience as an Estagiário at the Departamento Estadual de Trânsito. Julia holds a degree in Gestão de Recursos Humanos from Centro Universitário UniCarioca.

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Timeline

  • Líder De Operação| Relacionamento Com Cliente | Nivel 1

    February 1, 2024 - present

  • Team Leader | CX | Nível 3

    February, 2021

  • Analista BI / Relacionamento Com Cliente / Nível Guardião

    June, 2019

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