Laila Duque

Laila Duque possesses extensive experience in logistics and customer relations, highlighted by roles such as Analista de Logística - Nível II at Stone and Supervisor de Relacionamento com o Cliente at Grupo Profarma. Laila's expertise includes customer contact for terminal recovery, team management, quality assurance through monitoring and feedback, strategic operational planning, and process optimization. Educational qualifications include a Superior Technology Course in Management Processes with an emphasis on Contact Center from Universidade Cândido Mendes, an MBA in Human Resources Management from AVM Faculdade Integrada, and ongoing studies in Marketing at Centro Universitário UniCarioca.