Luana Chacra has extensive experience in business analytics and customer relationship management across various industries. Notable positions include Senior Business Analyst and Business Analytics Coordinator at Stone, where responsibilities included defining performance indicators for chatbot services, and Operations Analyst at Sanar, focusing on strategic decision-making through data analysis. Luana also held the role of Customer Experience Lead at UNIJr-BA, managing a team for a major entrepreneurship event, and has worked in analytics-focused roles at isaac and Zippi, implementing process improvements and data-driven solutions. Luana holds a degree in Law from Universidade Federal da Bahia and completed training in Data Analytics at Tera.
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