Luiza De Lima is an experienced professional in customer success and business development, currently serving as a Customer Success Analyst at Stone since February 2023. Prior roles include Business Development Representative at Atlas Governance and Customer Experience Analyst at Fluke. Luiza has demonstrated a strong commitment to customer satisfaction, achieving a CSAT above 97% through humanized client interactions and efficient problem resolution. Previous experiences also include generating qualified leads and fostering strategic relationships at Conta Simples and SX Negócios, as well as team collaboration for process improvements. Luiza holds a Bachelor's degree in Production Engineering from Centro Universitário Plínio Leite, earned between 2015 and 2019.
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