Paulo Junior

Paulo Junior possesses extensive experience in fraud prevention and customer experience management, currently serving as Coordenador de Prevenção a Fraudes Internas at Stone since July 2019. Responsibilities include developing and implementing policies to combat internal fraud, conducting risk assessments, and managing operations and team leaders across various roles, emphasizing customer satisfaction and efficiency. Previous positions include roles in financial analysis and customer relationship management, showcasing strong skills in team management, KPI structuring, and operational improvements. Paulo holds a Bachelor's degree in Business Administration from Universidade Unigranrio | Afya, earned between 2016 and 2020.