Priscila Rocha

Priscila Rocha is a senior Customer Relationship Analyst at Stone, specializing in customer experience (CX) and customer success (CS). They hold a degree in Business Administration from UNISUAM and have over a decade of experience in client retention and satisfaction. Throughout their career, Priscila has excelled in strategic customer relationship management, data analysis, and process improvement, contributing to the successful implementation of customer engagement initiatives across various roles. Prior to Stone, they worked with IBBCA, Rede Qually de Hortifruti, Unimed-Rio, and CTIS Tecnologia, where they focused on enhancing customer service and operational efficiency.