Rafael Hidalgo is a Site Reliability Engineer II at Stone since June 2022, specializing in the administration of Windows and Linux operating systems, network infrastructure, and alert management tools such as Opsgenie and Pager Duty. Expertise includes infrastructure monitoring and observability using Zabbix, Cloudflare, New Relic, Splunk, Prometheus, Grafana, and Datadog, as well as VmWare virtualization and advanced ServiceNow ticket resolution. Prior experience includes roles as an Operations Analyst at Concilig and IT Infrastructure Analyst at IT2B, complemented by technical support experience. Rafael holds a degree in Systems Analysis and Development from Universidade Anhembi Morumbi and a Technologist degree in Computer Networks from Faculdade de Tecnologia de São Paulo - FATEC-SP.
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