Thiago Thomaz

Thiago Thomaz is an experienced professional in customer support and management within the Food Service sector. Currently serving as a Coordenador de suporte at Stone since June 2021, Thiago oversees a Level 2 support team that caters to over 5,000 clients nationwide, handling an average of 13,000 contacts per month. Prior to this role, Thiago coordinated a similar team at Linx and worked as a Senior Support Analyst addressing queries related to POS and ERP solutions. Thiago's career began at Kaizen Corp as a TI support analyst and team leader, following a customer service trainee position at Optimus Informática. Thiago holds multiple MBAs, including in Strategic Business Management in IT and Corporate Governance, and a Bachelor's degree in Business Administration from Anhanguera Educacional.