Brad Smith is an accomplished Property Support Manager at Stonegate Group, overseeing the Property Support, Helpdesk, Utilities, and Welcome teams, addressing property issues for 4,000 pubs. With experience in driving continuous improvement, managing stakeholder communications, and developing KPIs, Brad has significantly enhanced team capabilities through coaching and feedback. Prior roles within Stonegate included overseeing the implementation of a Query Management System as a Stonegate Support Manager and managing a Sales & Service team. Brad's earlier experience at J2 Research as Operations Manager involved relocating the business, training customer service teams, and managing telephony migrations. Strong leadership and performance management skills have consistently contributed to delivering award-winning service across teams.
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