Carlos (Yu) Ma is a seasoned marketing and customer experience professional with extensive experience in digital marketing and management across various industries. Currently serving as Head of Digital Experience and Regional Marketing Director at StoneX Group Inc. since August 2020, Carlos has successfully led digital marketing initiatives, including SEO and CRO, for FOREX.com China. Previously, at Stenn, Carlos excelled as Senior Customer Success & Retention Manager, driving significant revenue growth and optimizing sales processes. Earlier roles include Account Director at Precious Media Ltd., where Carlos created a prominent influencer channel, and internships at Nokia and Research In Motion focused on product design and user experience research. Carlos holds an MSc in Management from UCL and a BSc in Information Systems from City St George’s, University of London.
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