Thomas Coleman is a Client Engagement Consultant at Storable since May 2022, responsible for managing a portfolio of over 100 self-storage clients and successfully enhancing customer retention rates by 20%. By implementing data-driven strategies, Thomas has reduced the onboarding time for new clients by 30% and collaborated with sales and product teams to identify upsell opportunities, leading to a 15% increase in average revenue per user. Prior to Storable, Thomas spent nearly 14 years at H-E-B, where a progressive career included various roles culminating in the position of Curbside Manager. During this time, a focus on quality control and operational excellence resulted in a 30% improvement in the customer net promoter score. Thomas holds a Bachelor's degree in Business Administration and Management from Huston-Tillotson University, earned between 2008 and 2013.
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