Lucy Anam is a dynamic project manager and team leader with over nine years of experience in customer service management, particularly within the telecoms and mobile money sectors. Currently serving as Team Lead for Global Service Delivery at Sama, Lucy oversees a team of 40 associates while ensuring high standards of service delivery and customer satisfaction. Previously, Lucy worked as a Customer Experience Executive at Techno Brain Group, managing a team and contributing to operational excellence. Lucy holds a Bachelor's degree in Purchase and Supplies Management from Jomo Kenyatta University and a Diploma in Procurement from The Kenya Institute of Management.
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