Dan Sotelo has extensive experience in IT and technical support, currently serving as Service Desk Team Lead at Stretto since August 2004, where responsibilities include supervising a team and managing the implementation and maintenance of computer hardware systems. Previously, Dan held roles such as Systems Engineer I at Stretto, where skills in system monitoring and troubleshooting were utilized, and Sr. QA Analyst where oversight of QA activities and personnel was provided. Earlier experiences include Technical Support Representative roles at Encyclopedia Britannica and the College of American Pathologists, as well as Systems Analyst at Pfizer, focusing on system requirements and website development. Dan holds a Master's degree in Business Information Technology and a Bachelor's degree in Computer Information Systems, both from DePaul University.
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