Fernanda D. is a seasoned professional with extensive experience in account management and operations, primarily within the technology and non-profit sectors. Currently serving as a Technical Account Manager, Risk Specialist at Stripe, Fernanda has successfully developed over 50 resources for tax reporting, significantly improving customer support metrics. Previous roles include Operations Project Manager at Visit.org, where Fernanda enhanced client interactions and optimized internal processes, and Operations Coordinator at Airbnb, leading the onboarding of new hotel listings. Fernanda has also contributed to projects with UNICEF and ILUMéxico, demonstrating strong leadership and analytical skills. Educational achievements include a Micromasters in Digital Product Management from Boston University and ongoing studies in Agile Project Management at the University of Maryland.
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