Malcolm Dunn is an experienced customer service leader currently serving as the EMEA Lead for Enterprise Support at Stripe. With a strong background at Amazon, they held roles as a Senior Customer Experience Manager for Amazon Prime and as Head of UK & Germany Customer Service Concessions, where they focused on customer service improvements and training initiatives. Prior to Amazon, Malcolm worked at TUI Group, managing service excellence across various customer touchpoints. They hold a BA Hons in Politics and Sociology from the University of Leeds.
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