Strong Technical Services
Joseph Renaldi has extensive experience in technical support and management roles, primarily serving as NOC Manager and NOC Lead Engineer at Strong Technical Services since May 2010. In these roles, Joseph supervises NOC Engineers, ensuring customer requests meet service level agreements, organizes training, and coordinates software rollouts and troubleshooting across various systems. Prior to this, Joseph held positions in customer support, application specialization, and as an install technician, demonstrating a strong foundation in technical troubleshooting and team leadership. Joseph possesses a Bachelor of Science in Management Information Systems from Indiana University of Pennsylvania.
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Strong Technical Services
Strong Technical Services (STS) is a 24x7x365 remote monitoring company with two geographically dispersed state-of-the-art network operation centers (NOCs) and a nationwide field services team of over sixty service technicians. STS currently supports tens of thousands of customers across 16,000 sites and over 100,000 devices. Our Technical Services Include: Outsourced help desk & customer service support Redundant NOCs with real-time network, device and system monitoring and management A nationwide field services team able to perform on-site multi-vendor technical support Custom technology solutions to meet the specific needs of our diverse customers