Strong Technical Services
Ken Lackner has extensive experience in technical services and support within the cinema industry. Currently serving as a Senior Field Technician at Strong Technical Services since March 2022, Lackner specializes in the installation and servicing of digital cinema projectors, servers, automation, sound systems, and digital signage. Previously, as a Technology Services Specialist at Barco from February 2021 to March 2022, responsibilities included providing technical customer support, troubleshooting various projector systems, and processing repair requests. Ken's career began at Regal, where roles included Cinema Systems Engineer, responsible for the maintenance and repair of digital cinema equipment across multiple locations, and Assistant Manager. Ken holds an Associate of Arts and Sciences degree in Electronics Engineering Technology and an Associate's Degree in Computer Engineering Technology from Eastern Florida State College.
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Strong Technical Services
Strong Technical Services (STS) is a 24x7x365 remote monitoring company with two geographically dispersed state-of-the-art network operation centers (NOCs) and a nationwide field services team of over sixty service technicians. STS currently supports tens of thousands of customers across 16,000 sites and over 100,000 devices. Our Technical Services Include: Outsourced help desk & customer service support Redundant NOCs with real-time network, device and system monitoring and management A nationwide field services team able to perform on-site multi-vendor technical support Custom technology solutions to meet the specific needs of our diverse customers